| These
terms and conditions explain the rights, obligations, and responsibilities
of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it
means the Customer: ‘we’, ‘us’ or ‘our’ means
the Remover. These terms and conditions can be varied or amended subject
to prior written agreement.
1) Charging
1.1 Our minimum charge is for
2 hours on each and every job. After 2 hours, you will be charged per quarter
hour or part thereof at the rate applicable for the vehicle size and number
of men provided.
1.2 Charging time commences at
the time we lift the first item or otherwise commence work within your
residence or place of storage, and finishes when we have delivered the
last item.
2) Additional Charges
2.1 For jobs requiring travel
within the London Congestion Charge zone, an additional £8.00 will
be charged to you.
2.2 For jobs requiring travel
outside the M25 motorway, additional fuel charges of £0.40 per mile
will be charged to you.
2.3 Where you require goods to
be taken to a tip for disposal, there will be a charge additional to the
normal time charges. The minimum additional charge for disposal at a tip
will be £60.00.
2.4 Additional charges will apply
for work carried out outside our normal business hours as published.
2.5 Additional charges will apply
where there are delays or events outside our reasonable control which increase
or extend the resources required to complete the agreed work.
2.6 Parking. Any parking charges
incurred, or parking fines received by us will be billed to you. It is
your responsibility to arrange suitable parking at the collection and delivery
points. It is strongly recommended that you obtain parking dispensation
from the local authority both at origin and destination.
3) Cancellation
3.1 A minimum period of 24 hours
is required for cancellation. Any job cancelled by you less than 24 hours
before the booked time will incur the minimum charge of 2 hours service.
4) Liability
4.1 Our in-transit insurance
covers loss or damage whilst your property is in the course of transit,
only as a result of collision or overturning of our vehicle, and / or theft
of any towing vehicle, and / or fire.
4.2 We accept no liability for
damage or breakage to items which have not been adequately packed or protected
for handling and / or transit.
4.3 We accept no liability for
consequential loss, howsoever caused.
5) Customer’s Responsibility
5.1 It is your responsibility
to dismantle in advance of our arrival, any beds, flat-pack furniture, units
or systems. It is also your responsibility to re-assemble such items after
delivery.
|
5.2 It is your responsibility
to ensure that access at origin and destination will allow removal or delivery
of all items (e.g. size of bed and size of doorway). Our drivers are not
insured and are not qualified to remove doors or windows, and in such cases,
it is your responsibility to organise a specialist if required.
6) Goods not to be moved or stored
6.1 Unless previously agreed in writing by a director
or
other authorised company representative, the following items must not be
submitted for removal or storage and
will under no circumstances be moved or stored by us:-
6.1.1 Prohibited or stolen goods, drugs, pornographic
material
6.1.2 Potentially dangerous, damaging or explosive
items including gas bottles, paints, fireworks, firearms and ammunition
6.1.3 Jewellery, watches, trinkets, precious stones
or metals, money, deeds, securities, stamps, coins, or goods or collections
of any similar kind
6.1.4 Plants or goods likely to encourage vermin or
other pests or to cause infestation or contamination.
6.1.5 Perishable items and / or those requiring a controlled
environment
6.1.6 Any animals, birds or fish.
If we do agree to remove any such goods detailed in clauses 6.1.1 to
6.1.6, we will not accept liability for loss or damage unless we are negligent
or in breach of contract.
6.2 We are unable to transport customers in our vehicles.
7) Customer Warranty
7.1 You warrant that the goods to be removed and / or
stored are your own property, or that the person(s) who
own or have an interest in them have given you authority
to move or store the goods. You warrant to pay us for
any claim for damages and / or costs brought against
us if your warranty on the ownership or permissibility
of moving or storing the goods is not true.
8) Timing and Delivery
8.1 We will endeavour to arrive at the collection point
at the time given to you. However, any arrival / delivery times given are
estimates only.
8.2 Other than by reason of our negligence or breach
of contract, we will not be liable for delays in transit.
8.3 If through no fault of ours we are unable to deliver
your goods to the required destination, we will take them into store. The
agreement will then be fulfilled and any additional service(s), including
storage and re-delivery,
will be at your expense.
Go to Home Page > |
