|These terms and conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement.
1.1 Our minimum charge is for 2 hours on each and every job. After 2 hours, you will be charged per quarter hour or part thereof at the rate applicable for the vehicle size and number of men provided.
1.2 Charging time commences at the time we lift the first item or otherwise commence work within your residence or place of storage, and finishes when we have delivered the last item.
2) Additional Charges
2.1 For jobs requiring travel within the London Congestion Charge zone, an additional £10.00 will be charged to you.
2.2 For jobs requiring travel outside the M25 motorway, additional fuel charges of £0.45 per mile will be charged to you.
2.3 Where you require goods to be taken to a tip for disposal, there will be a charge additional to the normal time charges. The minimum additional charge for disposal at a tip will be £60.00.
2.4 Additional charges will apply for work carried out outside our normal business hours as published.
2.5 Additional charges will apply where there are delays or events outside our reasonable control which increase or extend the resources required to complete the agreed work.
2.6 Parking. Any parking charges incurred, or parking fines received by us will be billed to you. It is your responsibility to arrange suitable parking at the collection and delivery points. It is strongly recommended that you obtain parking dispensation from the local authority both at origin and destination.
2.7 Storage. Additional charges apply for storage and access to goods in store. For access to goods in store, we require 2 working days notice, and charges will apply for handling and attendance. Storage, handling and attendance rates vary from time to time and are available on request.
3.1 A minimum period of 24 hours is required for cancellation. Any job cancelled by you less than 24 hours before the booked time will incur the minimum charge of 2 hours service.
4.1 Whilst in transit, loading and unloading:
4.1.1 Our liability for loss or damage to your goods is restricted to damage caused by collision or overturning of our vehicle, and / or theft of any towing vehicle, and / or fire.
4.1.2 We accept no liability for damage or breakage to items other than as stated in clause 4.1.1. You must make your own arrangements for goods-in-transit insurance cover if you require this.
4.1.3 We accept no liability for consequential loss, howsoever caused.
4.2 Whilst in store at our premises:
4.2.1 Our liability is limited to fire damage only.
4.3 Our liability is limited to a maximum of £25,000 in all, for any one incident, movement of goods, or customer.
5) Customer’s Responsibility
5.1 It is your responsibility to dismantle in advance of our arrival, any beds, flat-pack furniture, units or systems. It is also your responsibility to re-assemble such items after delivery.
5.2 It is your responsibility to ensure that access at origin and destination will allow removal or delivery of all items (e.g. size of bed and size of doorway). Our drivers are not insured and are not qualified to remove doors or windows, and in such cases, it is your responsibility to organise a specialist if required.
6) Goods not to be moved or stored
6.1 Unless previously agreed in writing by a director or
other authorised company representative, the following items must not be submitted for removal or storage and
will under no circumstances be moved or stored by us:-
6.1.1 Prohibited or stolen goods, drugs, pornographic material
6.1.2 Potentially dangerous, damaging or explosive items including gas bottles, paints, fireworks, firearms and ammunition
6.1.3 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind
6.1.4 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
6.1.5 Perishable items and / or those requiring a controlled environment
6.1.6 Any animals, birds or fish.
If we do agree to remove any such goods detailed in clauses 6.1.1 to 6.1.6, we will not accept liability for loss or damage unless we are negligent or in breach of contract.
6.2 We are unable to transport customers in our vehicles.
7) Customer Warranty
7.1 You warrant that the goods to be removed and / or stored are your own property, or that the person(s) who
own or have an interest in them have given you authority
to move or store the goods. You warrant to pay us for
any claim for damages and / or costs brought against
us if your warranty on the ownership or permissibility
of moving or storing the goods is not true.
8) Timing and Delivery
8.1 We will endeavour to arrive at the collection point at the time given to you. However, any arrival / delivery times given are estimates only.
8.2 Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
8.3 If through no fault of ours we are unable to deliver
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your goods to the required destination, we will take them into store. The agreement will then be fulfilled and any additional service(s), including storage and re-delivery,
will be at your expense.